Information We Collect

We collect information to provide better services to our users and improve our trading education platform. The types of information we gather fall into several categories:

How Information Is Collected

We collect information directly when you provide it to us, automatically through your use of our platform, and sometimes from third-party services that help us operate our educational programs. We never collect more than necessary to provide our services effectively.

How We Use Your Information

Your information helps us deliver personalized trading education and maintain a secure learning environment. We use your data for several key purposes:

• Service Delivery: Providing access to trading courses, tracking your progress, and personalizing your learning experience
• Communication: Sending important updates about your courses, new educational content, and responding to your inquiries
• Platform Improvement: Analyzing usage patterns to enhance our educational materials and user interface
• Security: Protecting your account, preventing fraud, and maintaining the integrity of our platform
• Legal Compliance: Meeting our obligations under Thai data protection laws and financial education regulations
• Marketing: With your consent, sharing relevant educational opportunities and advanced trading insights

We process your data based on legal grounds including your consent, our legitimate business interests, and legal obligations. You can withdraw consent for marketing communications at any time.

Information Sharing and Disclosure

We respect your privacy and don't sell your personal information to third parties. However, we may share information in specific circumstances:

Authorized Service Providers

We work with trusted companies that help us operate our platform, including payment processors, email service providers, and hosting companies. These partners are bound by confidentiality agreements and can only use your information to provide services to us.

Legal Requirements

We may disclose information when required by Thai law, legal processes, or to protect the rights and safety of our users and company. This includes compliance with financial regulations that govern trading education services.

Business Transfers

If ThrobLightWave undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but the same privacy protections will continue to apply.

With Your Consent

We may share information for other purposes when we have your explicit consent to do so.

Your Rights and Choices

Under Thai personal data protection laws and our commitment to privacy, you have several important rights regarding your personal information:

To exercise these rights, contact us at support@throb-lightwave.com. We may need to verify your identity before processing requests to protect your privacy.

Data Security and Protection

We take protecting your information seriously and implement multiple layers of security to safeguard your data:

While we implement strong security measures, no system is completely secure. We recommend using strong, unique passwords and being cautious about sharing your account information.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal obligations:

Active Accounts

While your account is active, we retain your information to provide ongoing services and support your learning journey.

Inactive Accounts

If you haven't used our platform for three years, we may delete or anonymize your account data, though we'll notify you before doing so.

Legal Requirements

Some information must be retained longer to comply with Thai financial and educational regulations, typically 5-7 years for transaction records and educational certifications.

Marketing Data

If you unsubscribe from marketing communications, we'll remove your information from marketing lists but may keep a record of your opt-out preference.

International Data Transfers

Your information is primarily processed and stored in Thailand. However, some of our service providers may process data in other countries:

Adequate Protection

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Service Providers

Cloud hosting, email services, and payment processing may involve data transfers to countries with strong data protection laws, including Singapore, Japan, and EU countries.

All international transfers comply with Thai Personal Data Protection Act requirements and maintain the same level of protection as data processed domestically.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform:

Essential Cookies

These are necessary for basic platform functionality, including login sessions, security features, and course progress tracking.

Analytics Cookies

Help us understand how users interact with our platform so we can improve the educational experience and identify popular content.

Marketing Cookies

With your consent, these cookies help us show you relevant information about our courses and educational opportunities.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We respect "Do Not Track" signals where technically feasible.

Children's Privacy

Our trading education platform is designed for adults. We don't knowingly collect information from individuals under 18 years old without parental consent, as required by Thai law.

If we discover we've collected information from someone under 18 without proper consent, we'll delete it promptly. Parents who believe their child has provided information to us can contact us to request its removal.

Our educational content focuses on advanced financial concepts appropriate for adult learners who can make informed decisions about trading strategies.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Here's how we handle updates:

Notification Process

We'll notify you of significant changes by email and by posting the updated policy on our website with a new effective date.

Your Continued Use

Continued use of our platform after changes take effect indicates your acceptance of the updated policy.

Material Changes

For substantial changes that affect how we use your information, we may request your explicit consent or provide additional opt-out opportunities.

We recommend reviewing this policy periodically to stay informed about how we protect your information.